GUIDE 01
How to Replace the GoTone Pro Cable
Step-by-step instructions and video guidance for replacing an approved serviceable component.
Rayofi Product Support
Rayofi GoTone Pro Support & Repair
Manuals, troubleshooting, repair guides, spare parts and software support — everything you need to keep your Rayofi GoTone Pro performing at its best.
PRODUCT SUPPORT
GoTone Pro
01
Manuals & Guides
02
Troubleshooting
03
Repair Support
04
Spare Parts
05
App & Firmware
01
GET STARTED
Manuals & Guides
Essential information for setting up, using and maintaining your Rayofi GoTone Pro.
GoTone Pro User Manual
Complete operating and safety information for your GoTone Pro.
Quick Start Guide
Get your GoTone Pro set up and ready to use.
02
FIND A SOLUTION
Troubleshooting
Start here if your GoTone Pro isn't behaving as expected.
01
Device does not power on
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Add troubleshooting instructions here.
02
Device does not charge
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Add troubleshooting instructions here.
03
Cable does not retract correctly
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Add troubleshooting instructions here.
04
App cannot find the GoTone Pro
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Add troubleshooting instructions here.
03
MAINTAIN YOUR GOTONE PRO
Repair Guides & Videos
Step-by-step guidance for approved customer-serviceable maintenance and repairs.
GOTONE PRO / SERVICE
Keep it moving.
Keep it moving.
Replace what wears.
GoTone Pro is designed for long-term use. Find approved replacement and service parts for maintaining your equipment.
Explore Spare Parts →
SUPPORT
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REPAIR
04
SOFTWARE SUPPORT
App & Firmware
Connect your device, synchronize multiple GoTone Pro units and stay up to date.
01
Connect Your GoTone Pro
Learn how to connect and configure your device with the Rayofi app.
02
Two-Device Sync
Guidance for connecting and synchronizing two GoTone Pro devices.
03
Firmware Updates
Find current firmware information, update instructions and release notes.
RAYOFI SUPPORT
Still need help?
If the guides above don't solve your issue, our support team can help identify the problem and recommend the right next step.
Contact Support →
BEFORE CONTACTING US
Providing the following information can help us assist you faster:
✓
Your order number
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Device serial number, if applicable
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A short description of the issue
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Photo or short video when relevant
BUILT FOR THE LONG TERM
GoTone Pro is designed for long-term use. Rayofi provides maintenance information, replacement parts and support for approved serviceable components to help keep your equipment performing as intended.
